Refund Policy
Your coffee, your flow, fully chizzled. If anything goes wrong with your order, we’ll make it right — fast, so nothing slows your grind.
❌ Sorry, No Returns on the Coffee Concentrate
Because we generally pre-order from our supplier, we can’t accept returns on liquid coffee unless:
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It arrived damaged, or
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We sent the wrong product or variant
✅ We do accept returns for:
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Damaged or defective merchandise (apparel, mugs etc)
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Unopened, unused non-perishables (within 7 days of delivery)
To qualify, your item must be:
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Unused and in its original packaging
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Returned within 7 days of delivery
💸 Refunds & Resolutions
Once we’ve reviewed and approved your return:
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We’ll refund the original payment method
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Please allow 5–10 business days for it to reflect
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If a refund isn’t possible, we’ll offer a replacement
📧 How to Request a Refund
Send an email to founders@kaufee.com with:
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Your order number
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Photos if something’s damaged
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A short description of the issue
We’ll take care of it from there — quick and easy.
🕐 Order Cancellation Policy
Changed your mind? You’ve got 1 hour after placing your order to cancel. After that, your Kaufee would either be bottled or en route — and we can’t stop the process.
To cancel in time, email us at founders@kaufee.com with the subject:
“Cancel Order #YourOrderNumber”